Shipping policy

At BUYORAA, we aim to make your shopping experience simple, reliable, and convenient. We carefully process every order and work with trusted delivery partners to get your products to you safely.

1. Order Processing

Orders are generally processed within 1–2 business days after successful order placement.
Orders placed on Sundays or public holidays may be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation with tracking details where available.

2. Delivery Time

Delivery usually takes approximately 3–7 business days after dispatch, depending on your location and the availability of courier services.

Remote or difficult-to-reach locations may require additional delivery time.

Please note that delivery timelines are estimates and may be affected by factors such as weather conditions, public holidays, courier delays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout.
Any applicable free shipping offer will be mentioned on our website or during checkout.
Additional charges will not be added without being displayed to you before payment.

4. Cash on Delivery (COD)

If Cash on Delivery is available for your location, you can select the COD option during checkout.

COD availability may depend on your PIN code, order value, and courier service coverage.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or your order page, depending on the available service.

You can use the tracking information to check the latest status of your shipment.

6. Incorrect Address or Contact Information

Please make sure that your name, phone number, address, and PIN code are correct before completing your order.

BUYORAA may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Failed Delivery

Our delivery partner may make multiple delivery attempts. If an order cannot be delivered because the customer is unavailable, refuses the shipment, or provides incorrect delivery information, the order may be returned to us.

For COD orders, repeated refused or undelivered orders may affect future COD availability.

8. Damaged Package

If you receive a package that appears seriously damaged, opened, or tampered with, please contact us as soon as possible with photographs/videos of the package and product.

We recommend recording an unboxing video for your protection in case there is a product-related dispute.

9. Delayed or Lost Shipments

Although we work with reliable shipping partners, occasional delays can occur due to circumstances outside our control.

If your order appears to be significantly delayed or lost, please contact our support team and we will work with the courier to investigate the shipment.